Imperial Cluster Tennis Chain™

No. Every Frosted Carats piece is professionally set with stones secured in individual prong or pavé settings. The stainless steel base is tarnish resistant and built for daily wear. With basic care — avoiding harsh chemicals and wiping with the included polishing cloth — your piece will look exactly the same years from now.

All orders are processed within 24 hours and delivery to Canada typically takes 7 to 14 business days. US orders take 5 to 10 business days. Every order comes with full tracking so you can follow your package the entire way. You will receive your tracking number by email once your order ships.

For items that are out of stock or custom ordered the process is different. These pieces are individually crafted specifically for you — not pulled from a shelf, but built to order. Custom and made-to-order pieces typically take up to 21 days to be crafted and prepared, followed by standard shipping of up to 14 business days after dispatch.

We completely understand that when you are investing in a premium piece you deserve more than just an email thread. That is why every custom order comes with something standard orders don't — a direct personal phone number to your dedicated store manager. You can call or message at any time to check in on your order, confirm production progress, and get real answers in real time. No waiting 24 hours for an email response. No uncertainty about where your piece is in the process.

This level of personal service exists because we know what it feels like to spend your hard earned money and want peace of mind. Custom pieces take longer — but you will never feel left in the dark. From the moment your order enters production to the moment it arrives at your door, someone is personally accountable to you.

These are unique configurations that aren't mass produced and the wait is genuinely worth it. You are receiving something that was built exclusively for you.

For any questions at any time reach out at info@frostedcarats.com or speak directly with your store manager via the personal contact number provided at the time of your custom order.

Every Frosted Carats order arrives in our signature black luxury box and includes your piece, an official GRA Moissanite Certificate authenticating your stones, a branded polishing cloth, and a personal note from the Frosted Carats team. The unboxing experience is part of what you're paying for.

No — moissanite is its own gemstone entirely. It is not a fake diamond, a cubic zirconia, or an imitation. Moissanite is a naturally occurring silicon carbide mineral first discovered in a meteorite crater in 1893 by Nobel Prize winning scientist Henri Moissan. Today it is lab grown to the highest standards and certified by the Global Gemological Research Association. Calling moissanite a fake diamond is like calling platinum a fake gold — they are simply different stones with different properties. Moissanite actually outperforms diamond in brilliance and fire. It is a premium gemstone in its own right.

Yes. Every Frosted Carats piece comes with a quality guarantee. If you receive a piece with any manufacturing defect — loose stones, clasp issues, or finishing problems — contact us at info@frostedcarats.com within 30 days and we will replace or repair it at no cost to you. We stand behind every piece we sell because we personally select and verify every product before it becomes part of the Frosted Carats collection. Your investment is protected.

Every single Frosted Carats piece ships with an official GRA Moissanite Certificate — a document issued by the Global Gemological Research Association that verifies the grade, quality, and authenticity of your stones. Your certificate has a unique identification number that can be verified independently. Additionally every piece passes a standard diamond tester confirming the authenticity of the moissanite stones. When your order arrives you will have both the certificate and the confidence of knowing exactly what you purchased.